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CEO/Leadership Team

Joe Shaffer

Interim President and CEO

Joseph Shaffer, has 40 years’ experience in the behavioral health field. He has a Master’s Degree in Public Administration. Joseph began this career as a counselor in the U.S. Army followed by 21 years working as a certified alcohol and drug counselor, case manager and program supervisor in an Illinois non-profit that serves substance-affected offenders. He has been employed at Crosspoint for 12 years and he is currently the Program Administrator for Community and Clinical Programs.

Elisa M. Lopez-Canseco

Program Administrator

Elisa Lopez-Canseco has been employed with Crosspoint, Inc. for approximately 22 years. She began her career with the agency in October 1997 as a Case Worker Aide at the female facility, Pryor House and after serving in different positions including Case Manager and Unit Manager, she was ultimately promoted to Program Administrator (RCA). As PA she is currently responsible for planning, directing, coordinating and monitoring the day-to-day operations of the Federal Bureau of Prisons Program, facilities and the personnel issues at the two Crosspoint residential reentry centers. She holds a Master’s Degree in Public Administration and a Bachelor’s Degree in Psychology from the University of Texas at San Antonio. She is a Northside Chamber of Commerce Leadership Lab 2013 graduate, a current member of the International Community Corrections Association Board and Public Policy Committee.

Danny Reyes

Program Administrator

Danny Reyes has an Associate’s Degree and 30 years’ experience in Community Corrections. Danny began his career as a counselor with Dismas Charities Inc. and quickly moved up to Assistant Director.  In 2007 Danny was promoted to Director.  In September 2021, Danny joined Crosspoint as the Program Administrator for the BOP Program.  Before joining Dismas Charities, and Crosspoint, Danny worked for 10 years as an alcohol and drug counselor for the Webb County Restitution Center in Laredo, Texas.  Danny is also certified as an Anger Resolution Therapist and a Driving/Class Room Instructor.

Veronica Solis

Program Administrator

Program Administrator Veronica Solis has been employed by Crosspoint since 2003. She has a Bachelor’s Degree in Criminal Justice from the University of Houston. She oversees operations for Behavioral Health Transitions that provide residential services with embedded outpatient services for clients with co-occurring disorders. This role includes maintaining key partnerships with Bexar County Pre-Trial Diversion Services and Specialty Courts for Justice System placements as well as a partnership with the Southwest Texas Reginal Advisory Council (STRAC) healthcare system to provide step-down services for Bexar county residents coming out of crisis care from local hospitals. Veronica also serves as the Administrator for the Esperanza Human Trafficking Court. Crosspoint has provided residential services for men and women in this Bexar County Specialty Court since its inception in 2014.

Rose Santillan

Quality Assurance Administrator

Rose Santillan, Quality Assurance Administrator and PREA Coordinator is a certified Microsoft Network Administrator, holds an AAS in Office Management, and has a Bachelors Degree in Business Management. She has been employed at Crosspoint for 32 years, 24 of which have been in a managerial capacity. She was trained as a Quality Assurance Specialist and provided quality assurance services to Crosspoint for 15 years. As the Quality Assurance Administrator, Ms. Santillan currently oversees agency contractual obligations, program compliance, management, quality improvement strategies, staff development and physical plant issues. She serves as Crosspoint’s PREA Coordinator. She is a Certified ACA Auditor. She is a member of the American Correctional Association, International Community Corrections Association, National Organization of Hispanics in Criminal Justice, Correctional Accreditation Managers Association CAMA, and a board member of the Texas Criminal Justice Association. She serves on ACA’s Delegate Assembly in the area of Community-Based Correctional Organizations, and is a member of the ACA Community Corrections Committee, Women in Corrections Committee, Internationals Committee and the Equal Rights Committee and served on the board for the Government Hill Neighborhood Association. She is also a Northside Chamber of Commerce Leadership Lab 2014 graduate.

Rita Salinas

Director of Finance

Ms. Rita Salinas joined the Crosspoint family as Director of Finance in December 2017. She holds both a Bachelor of Business and Masters of Science degree in Accounting from the University of the Incarnate Word and earned her certificate in Pastoral Ministry from the Oblate School of Theology. Ms. Salinas’ diverse professional experience in accounting has spanned 37 years in both for profit and not-for profit organizations and she served as an accounting professor at the University of the Incarnate Word for a span of 4 years. In addition to her professional experience, Ms. Salinas has provided mentorship to at-risk youth in the Bexar County Juvenile Probation Volunteers in Probation program for 28 years, where she has also held the office of Secretary from 2011-2015 and as Treasurer from 2016 to 2019.

Josie Rodriguez

Office Manager/Human Resources

Josie Rodriguez, Office Manager/Human Resources, has been employed with Crosspoint, Inc. for over 21 years. She began her career with the agency as a Clerk I and has risen through the ranks and gained experience as a Clerk II, Human Resource Specialist, and Office/Human Resources Assistant. As an Office Manager, Ms. Rodriguez is responsible for coordinating and directing administrative support functions for the agency. She provides specialized services relating to employee records and benefits. She holds an Associate’s Degree in Applied Science-Nursing.

Myra Pérez-López

Executive Assistant

Myra Pérez-López holds a Bachelor of Arts Degree in Criminal Justice from the University of Texas at San Antonio. Myra has over 18 years’ experience in nonprofit organizations and 19 years’ experience as an Executive Assistant. She is responsible for supporting Dr. Downey in a wide range of activities and provides technical assistance and support in Crosspoint projects and special events.